Data Protection

Rbakee's Privacy Policy

Your personal information matters to us. This page clearly explains how rbakee collects, stores, and protects your data.

Last updated: 1 January 2026

256-bit SSL

Maximum Encryption Protection

Never sold

Your data is never sold to third parties

Privacy

Only Necessary Data is Collected

Your control

You may delete or correct your data


In brief: rbakee respects your privacy. We only collect the information necessary to provide our services — nothing more. Your data is never sold.

01

Who we are and who this policy applies to

Rbakee (https://rbakee.app) is an internationally licensed online gaming platform. This Privacy Policy ("Policy") applies to rbakee and all users of its services.

This policy applies whenever you create an account on rbakee, use our services, or get in touch with us. By reading it, you'll understand what data we hold, how we handle it, and what rights you have.

This Privacy Policy is part of our Terms & ConditionsRead them together for the full picture.

Data Controller: rbakee is the sole controller of the information described in this policy. If you have any questions, privacy@rbakee.appto get in touch.

02

What Information We Collect

Rbakee only collects the information that is strictly necessary to provide our services. Full details are set out in the table below:

Data type Example Why It's Collected
Identity-related Name, date of birth, nationality KYC verification & age confirmation
Contact information Email address, phone number Account communications & security notifications
Financial information Mobile banking number, transaction history Payment processing & fraud prevention
Technical Information IP address, browser, and device information Security & User Experience Improvement
Gaming Activity Betting history, win/loss records Responsible Gaming & Service Improvement
Preferences Preferred games, language settings Delivering a personalized experience

We never store your password in plain text — all passwords are hashed using bcrypt encryption.

03

How We Collect Your Data

Rbakee collects data through several methods. Each is explained below:

  • Directly from you: Information you provide directly — through registration forms, KYC submissions, support tickets, surveys, or promotions.
  • Automatically: When you use the platform, device and browsing data is collected via cookies, log files, and tracking technologies.
  • From third-party verification providers: Identity verification data may be received from KYC verification agencies.
  • From payment providers: Payment providers such as bKash, Nagad, or Rocket share limited transaction data with us.
  • From public sources: To prevent fraud, your information may be verified against government databases or sanctions lists.

Please note: If you log in using a third-party social account, we only collect the basic profile information that is strictly necessary. We never access or store your social media posts or private messages.

04

How your data is used

Your information is used solely for the purposes it was collected. The primary reasons rbakee uses your data are:

  • Account management: For registration, login, and profile management.
  • Service Delivery: For processing gameplay, bonuses, and withdrawals.
  • Legal Obligations: To comply with AML (Anti-Money Laundering) and KYC regulations.
  • Fraud Prevention: To detect unusual activity and keep the platform secure.
  • Customer support: To resolve your questions or complaints.
  • Service Improvement: Analytics to enhance your gaming experience.
  • Relevant Communications: To send you bonus offers and updates tailored to your preferences.
  • Responsible Gaming: To identify unusual gaming patterns and provide support at the right time.

Rbakee never makes decisions based solely on automated processing that would have a significant impact on you — human review is always part of the process.

05

Data Sharing Policy

Rbakee never sells your personal data. However, limited information may be shared in certain circumstances:

  • Payment providers: Only the payment details necessary to process transactions are shared with bKash, Nagad, and Rocket.
  • Identity verifier: With licensed verification agencies for the KYC process.
  • Technology Partners: Server hosting, security, and analytics service providers — they may only use your data for the specific purposes we instruct.
  • Legal Authority: With relevant authorities when required by court order or legal obligation.
  • Business Transfer: In the event of a change in rbakee's ownership, data may be transferred to the new party, but will remain subject to this policy.

Important: All third parties with whom we share data are bound by strict confidentiality agreements and are prohibited from using your information for their own purposes.

06

Cookies Policy

Rbakee uses cookies and similar technologies on its website. Cookies are small text files stored on your device.

Cookie Type Purpose Duration
Essential cookies Login sessions, security tokens Deleted at end of session
Functional cookies Language preferences, personalized settings 30 days
Analytics cookies Understanding page views and usage patterns 365 days
Security Cookies Fraud Detection & Prevention 90 days

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.

07

How Long Data Is Retained

Rbakee does not retain data longer than necessary. How long we keep information depends on its purpose and applicable legal requirements.

  • Account information: For as long as your account is active, and for 5 years after closure (as required by law).
  • Transaction records: Up to 7 years in accordance with financial regulatory guidelines.
  • KYC documents: Retained for 5 years after verification.
  • Gaming logs: 90 days for dispute resolution and audit purposes.
  • Support tickets: 2 years after resolution.
  • Marketing preferences: Updates take effect immediately once you unsubscribe.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

08

Your rights

You have a number of important rights over your data, and rbakee fully respects each of them.

Right to access

You can request to know what personal information we hold about you.

Right to rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data under certain conditions.

Right to Restrict Processing

You may request that data processing be restricted while an investigation is ongoing.

Right to Data Portability

You may download your data in a structured format.

Right to Object

You may opt out of marketing communications at any time.

To exercise these rights, privacy@rbakee.appEmail us at and we'll respond within 30 days.

Exception: Some requests may not be fully fulfillable due to legal obligations or ongoing investigations. In such cases, we will explain the reason.

09

Children's Privacy

Rbakee's services are intended solely for individuals aged 18 and above. We never knowingly collect data from minors.

If we discover that a minor's data has been collected by mistake, that account will be closed immediately and all associated data will be deleted.

For Parents: If you suspect your child is using rbakee, please support@rbakee.appand we'll act promptly.

10

If this policy changes

We may occasionally need to update this Privacy Policy due to business changes or legal requirements.

  • If anything changes, the "Last Updated" date at the top of this page will be updated accordingly.
  • For significant changes, a notification will be sent to your registered email address.
  • Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
  • If you do not agree to the updated policy, you will always have the option to close your account.
11

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch with us.

  • Privacy enquiries email: privacy@rbakee.app
  • General support: support@rbakee.app
  • Help center: Help Centre page

We aim to respond to all enquiries within 48 hours. For urgent security matters, we respond within 24 hours.


How Your Data Stays Secure

Industry-Standard Encryption

All your data is secured with 256-bit TLS encryption — the same standard used by the banking industry. Encryption is active at every stage of data transfer.

Secure data centers

Rbakee's servers are hosted in ISO 27001-certified data centres that meet international standards. Round-the-clock monitoring and physical security measures are always active. Unauthorised access is completely prevented.

Strict KYC verification

For every account verification, we use licensed identity verification services. This protects your account from unauthorized use and keeps the platform safe for genuine users.

Real-Time Threat Detection

Our automated system monitors your account activity around the clock. If any unusual login or transaction is detected, an immediate alert is sent and your account may be temporarily secured if necessary.

Data minimization policy

We follow a "Data Minimization" principle — we only collect what we actually need. Holding less data means less risk, and that's the strongest protection for your privacy.

Regular security audits

Rbakee regularly commissions third-party security experts to audit its systems. Any vulnerabilities found are addressed promptly. We make no compromises when it comes to protecting your data.


Safe & Trusted

Play with peace of mind — your data is safe with us

Done reading rbakee's Privacy Policy? Go ahead and open an account with confidence. Welcome to the platform trusted by millions of players across Bangladesh.

বাংলা